A skills matrix, training grid, or competency matrix, is a tool to map required and desired skills for a team or department. It is a grid that visualises the required and available skills and competencies available. Usually integrated with a colour rating, such as red (in training) through to green (adequately trained) this tool acts as an essential heat map for any data-driven HR, team leader or management professional.A completed skills matrix visually demonstrates the skills that are available, with those missing acting as a gap analysis from which to take effective action.
There are many ways in which to create a skills matrix. One method is through an Excel spreadsheet – there are many great and FREE tools out there such as this one https://freeskillsmatrix.com. Spreadsheet versions can have their limitations such as moving employees from one team to another, or in creating holistic department and organisational data from data entered at team level – this is where more dedicated applications such as https://ability6.com may be useful. Ability6 offer a full, unrestricted version of their software for 30 days, with no need to add any payment details. Just sign up, evaluate and then benefit!
The benefits from using a Skills Matrix aren’t simply limited to the individual employee, or the team. They expand beyond that driving significant value for the end-client (the customer) as well as for the organisation as a whole, including more broadly stakeholder benefits.
The customer should largely be unaware of the existence of a skills matrix. The customer will however, benefit from the increased levels of competency of your staff, their ability to resolve queries in a timely manner and on first touch (i.e. avoiding the ‘I’ll call you back’ scenario). Simply put the benefits are endless.
There are three critical components to a skills matrix, these are:
Your people can be a detailed list, or just their name and team.
The tasks and process should be specific to a function, team or department.
We believe that the ability6 scoring system is by far the most mature in terms of its accuracy and broad usability. They’ve prudently identified through their long-standing experience in this space that there are 6 active proficiency indicators that could be included in a skills matrix, these are:
Get started with the free Excel Skills Matrix
by https://freeskillsmatrix.com
Here is a video that shows you how it works:
Managing the capability of your people at multiple levels is made easy with the ability6 online skills matrix platform.
They offer a 30 day free trial, where no credit card details are needed.
Sign up today: https://ability6.com
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